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If you would like help when ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, you can contact us by:

calling 01983 248678 or faxing us on 01983 247922.

Our postal address is:
The Pink Toolbox Co Ltd.
Unit C2, The Innovation Centre
St. Cross Business Park
Monks Brook
Newport
Isle of Wight
UK
PO30 5WB

Finally, you can email us by

The Pink Toolbox Co Ltd, Registered in England and Wales number 05406362.
Registered Office: 3 Garfield Road, Ryde, Isle of Wight PO33 2PS

Terms and conditions of sale

There is a lot of information here, so please use these links to help you:

Go to Returns and Refunds   Go to Privacy Policy

The Pink Toolbox Company may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights. All new orders are deemed separate and each is treated individually.

The price for each product is shown on www.pinktoolbox.co.uk and includes V.A.T at 17.5%.
We always try to make sure that the prices on www.pinktoolbox.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details supplied to us with your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

Prices are quoted on www.pinktoolbox.co.uk in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and The Pink Toolbox Company cannot be held responsible for any loss due to exchange rate fluctuations.

Delivery to UK addresses is added to your order at £2.95. Orders placed for delivery outside the UK are subject to extra carriage costs which are available on request. Please contact 01983 248678 or email info@pinktoolbox.co.uk for international delivery costs.

Credit Cards

Orders may be processed online via the Protx Payment Scheme, or by telephone, using a credit or debit card (currently MasterCard, American Express, Delta and Switch/Solo).

To ensure that shopping online is secure, your credit/debit card details will be encrypted via the Protx Online Payment Scheme in order to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the order.

All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.

Availability

We try to keep www.pinktoolbox.co.uk as up to date as possible but cannot guarantee that a particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

Delivery

We will make every effort to deliver within 48 hours but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.

Please order from The Pink Toolbox Company with enough time to spare to prevent any loss or disappointment resulting from the delivery time as The Pink Toolbox Company cannot be held responsible for this.
This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

You may use www.pinktoolbox.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of www.pinktoolbox.co.uk for the sole purpose of placing orders. The materials on www.pinktoolbox.co.uk may not be used for any other purpose without the express permission of The Pink Toolbox Company.

The Pink Toolbox Company, www.pinktoolbox.co.uk and our logos are trade names or trade marks of The Pink Toolbox Company and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "The Pink Toolbox Company" and we are also the owners of unregistered trade mark rights in them.

Privacy and Data Policy

The Pink Toolbox Company is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you place an order, we receive certain information about you necessary to completing your order (for example, your name, phone number, postal address, email address, contact and bank / credit card details). This information will be kept securely in accordance with our internal security policy and may be used to process your order, provide you with an up to date, efficient, and reliable service and help fraud prevention.

By making an order and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent.

We will never use any of the data we gather for any other purpose than that described above. We will never pass your details on to third parties except where we are required to by law.

Your Privacy

If you have any questions or comments about privacy or The Pink Toolbox Company privacy policy, or if you already have submitted information that you do not wish us to have or that is incorrect please contact us using any of the methods shown at the top of this page and the information will be corrected as soon as possible or removed from our database as you request.

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Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. Please do not hesitate in contacting us by phone or email with any queries during the returns process. These terms do not affect your statutory rights.

Unwanted Products

Our policy is to ensure that you are satisfied every time you place an order with www.pinktoolbox.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please contact us within 30 days and we will ask you to return the product to our distributor with the despatch note, in unused condition, having taken reasonable care of it and in an unused state complete with packaging and all components. We will refund you the price you paid for that product.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the products.

Faulty Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace the faulty components of the product or supply a replacement product once a complaint has been lodged via phone or email within 14 days of receipt.
In these circumstances we will also pay for the cost of the return postage. A courier will be organised to collect the product/s or postage on replacement components will be paid for by us once a complaint has been lodged. This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

Please contact us by phone on 01983 248678 or email (use the link at the top of this page) to inform us of your wish to return products.
You will be responsible for the returned products until they reach us.

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The Pink Toolbox Company Responsibilities

The Pink Toolbox Company has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should contact us if you require further details about a product before ordering.

The Pink Toolbox Company shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

Because of the nature of the Internet, The Pink Toolbox Company provides and maintains www.pinktoolbox.co.uk on an "as is", "as available" basis and makes no promise that use of www.pinktoolbox.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use www.pinktoolbox.co.uk in breach of these terms you will be liable to and will reimburse The Pink Toolbox Company for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit The Pink Toolbox Company's liability for death or personal injury resulting from it’s negligence nor any fraudulent representation.
Please read the instructions, manuals and other user documentation that comes with your products carefully. You are urged to use all Products safely and in accordance with the manufacturer's guidelines. These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, The Pink Toolbox Company excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to The Pink Toolbox Company and The Pink Toolbox Company shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  1. any incorrect or inaccurate information on www.pinktoolbox.co.uk;
  2. any interruptions to or delays in updating www.pinktoolbox.co.uk;
  3. the infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.pinktoolbox.co.uk or any Product purchased through www.pinktoolbox.co.uk;
  4. any loss or damage resulting from your use or the inability to use the www.pinktoolbox.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
  5. any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
  6. any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading www.pinktoolbox.co.uk, or from transmissions via emails or attachments received from The Pink Toolbox Company or its licensees and affiliates.

General

The Pink Toolbox Company may change or withdraw any part of pinktoolbox.co.uk, or may refuse you access to the web site at any time if we consider it necessary.

The Pink Toolbox Company may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.pinktoolbox.co.uk upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to The Pink Toolbox Company's other rights.

The Pink Toolbox Company acts as principal on its own account and not as agent for you or any other person.

If The Pink Toolbox Company does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at The Pink Toolbox Company's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and The Pink Toolbox Company and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are principally aiming www.pinktoolbox.co.uk at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

Use of The Pink Toolbox Company and these terms are subject to the laws of England and the jurisdiction of the English Courts.

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